Senior Level Client Relations Specialist | Client Relations Specialist [COC0027026]
Core
Manage strategic client relationships and resolve high-level service issues for Government and Public Services Sector clients, specifically the City of Charlotte, through staffing augmentation and recruiting services.
Role type
Senior Client Relations Specialist (Staffing Augmentation)
Builds
Human Capital Solutions via Temporary Help Services and Recruiting/Staff Augmentation
Domain
Government and Public Services / Human Capital Solutions
Deliverable
client delivery
Required skills
Account management, relationship management, strategic communication, negotiation, leadership, business acumen, upselling, cross-selling
Preferred skills
Managing client service teams, developing client satisfaction KPIs
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio, data analytic tools
Responsibilities
Oversee client relationship strategies, conduct regular account reviews, resolve high-level service issues, engage in upselling and cross-selling initiatives
Seniority
Senior, hands-on IC
