Entry Level Customer Service Representative | Customer Service Representative [COC0024023]
Core
Entry-level customer service representative supporting government and public services sector clients (e.g., City of Charlotte) through staffing augmentation and recruiting services.
Role type
Entry-level customer service representative (staffing augmentation)
Builds
Temporary help services and recruiting/staffing solutions for government clients
Domain
Government and Public Services / Human Capital Solutions
Deliverable
client delivery
Required skills
data entry, organization, accuracy, reliability, customer focus, clerical experience
Preferred skills
government sector experience, functional and technical area expertise, advanced Excel/Access/Outlook proficiency
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio
Responsibilities
Process customer service documentation, maintain records of interactions, support call center or front-line teams, support complaint resolution processes, handle mailroom duties
Seniority
Entry Level