Data Services Specialist – Weekend Shift
Core
Lead and support customer-facing projects, facilitate data management tasks, and provide customer service for enterprise information archiving and eDiscovery solutions.
Role type
Data Services Specialist (Customer Support & Data Operations)
Builds
Customer service interactions, CRM data records, processing reports, and operational manifests for highly regulated firms.
Domain
Enterprise Information Archiving, eDiscovery, and Compliance
Deliverable
dashboards & analysis
Required skills
Customer service, CRM data entry, data validation, Microsoft Office (Excel, Access), technical troubleshooting, report organization
Preferred skills
Weekend shift availability, statutory holiday availability, independent problem solving, multitasking
Technologies
Microsoft Office (Word, Excel, Access, PowerPoint, Outlook), CRM systems
Responsibilities
Handle customer calls and troubleshoot service issues, perform CRM data entry and request tracking, organize and validate processing reports, create and update spreadsheets and templates, research and document technical information
Seniority
Entry-level to Mid-level, individual contributor