Entry Level Call Center Team Lead | Call Center Team Lead [COC0020019]
Core
Handle large volumes of calls daily, document customer issues and resolutions, and meet established call metrics and KPIs for Government and Public Services Sector clients.
Role type
Entry Level Call Center Team Lead
Builds
Customer support services for Government and Public Services Sector clients
Domain
Government and Public Services Sector
Required skills
Active listening, communication, multitasking, documentation, performance metrics tracking
Preferred skills
Prior call center or customer-facing experience, Government and Public Services Sector experience, proficiency with Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), data analytic tools, Visio
Technologies
Microsoft Office, Excel, Access, Outlook, PowerPoint, Word, Adobe Acrobat, data analytic tools, Visio
Responsibilities
Handle large volumes of calls daily, Document customer issues and resolutions, Meet established call metrics and KPIs, Participate in call quality monitoring programs, Support chat or email channels
Seniority
Entry Level