Entry Level Call Center Agent | Call Center Agent [COC0018017]
Core
Answer inbound calls, resolve issues, document call details, and escalate complex cases for the City of Charlotte and other government/public services clients.
Role type
Entry Level Call Center Agent
Builds
Human Capital Solutions support for government and public services sector clients
Domain
Government and Public Services
Deliverable
client delivery
Required skills
Communication, listening, problem-solving, patience, empathy, adaptability
Preferred skills
Customer service or call center experience
Technologies
CRM systems, Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio
Responsibilities
Answer inbound calls and resolve issues, Document call details and outcomes, Escalate complex cases to supervisors
Seniority
Entry Level
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