Inbound Call Agent | Customer Service [COC0018215]
Core
Answer inbound calls and resolve issues for Government and Public Services clients, specifically Human Capital Solutions for the City of Charlotte.
Role type
Inbound Call Agent (Customer Service)
Builds
Call center support services for government clients
Domain
Government and Public Services / Human Capital Solutions
Deliverable
client delivery
Required skills
Communication, listening, problem-solving, patience, empathy, adaptability
Preferred skills
Customer service or call center experience, High school diploma or GED
Technologies
CRM systems, Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat
Responsibilities
Answer inbound calls and resolve issues, Document call details and outcomes, Escalate complex cases to supervisors
Seniority
Entry-level
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