Technical Program Manager, Developer Platform
Core
Own release management end-to-end and champion cross-functional initiatives to enhance product quality, reliability, and operational excellence.
Role type
Technical Program Manager, Quality and Reliability
Builds
Repeatable, scalable reliability guardrails and release safety standards
Domain
SaaS / Developer Platform / Legal Tech
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Release management, CI/CD workflows, incident lifecycle management, test coverage strategy, observability, risk assessment, vendor SLA compliance
Preferred skills
Incident management tooling (PagerDuty, Incident.io), monitoring stacks (Datadog, Prometheus, Grafana), test automation frameworks (Playwright, Cypress, Selenium)
Responsibilities
Own release management end-to-end ensuring on-time, high-quality product releases; Introduce and enforce change safety standards such as risk assessments, rollback procedures, feature flags, and bug bashes; Lead horizontal reliability initiatives focused on improving test coverage, observability, and incident response readiness; Define, measure, and report on reliability metrics (e.g. change failure rate, MTTR, SLI); Identify systemic gaps in release processes, testing, monitoring, and incident response; Drive rapid triage and resolution of customer-reported issues; Oversee vendor reliability and SLA compliance
Seniority
Mid-Senior, hands-on IC
