Director of Customer Experience | Customer Experience [COC0029226]
Core
Develop customer experience strategies and oversee service delivery improvements for Government and Public Services clients, focusing on Human Capital Solutions.
Role type
Director of Customer Experience (Leadership)
Builds
Customer experience strategies and service delivery frameworks for government clients
Domain
Government and Public Services / Human Capital Solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic leadership, data analysis, innovation, vision, collaboration, adaptability
Preferred skills
MBA, advanced proficiency in Excel, Access, Visio, data analytic tools
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio, data analytic tools
Responsibilities
Develop customer experience strategies, oversee service delivery improvements, lead cross-departmental initiatives, oversee customer satisfaction research, champion organizational culture of service excellence
Seniority
Director, Executive Leadership
