Customer Liaison | Customer Service [COC0026223]
Core
Provide customer liaison services and support for Government and Public Services sector clients, focusing on Human Capital Solutions.
Role type
Customer Liaison / Customer Service Professional
Builds
Professional services engagement support for government clients
Domain
Government and Public Services
Deliverable
client delivery
Required skills
gathering customer requirements, communicating updates, resolving issues, ensuring alignment between client expectations and service delivery, customer-facing experience, communication, organization, problem-solving, diplomacy, responsiveness, collaboration
Preferred skills
Associate's degree, proficiency with Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, data analytic tools, Visio
Responsibilities
Gather customer requirements, Communicate updates and resolve issues, Ensure alignment between client expectations and service delivery
Seniority
Individual Contributor
