Customer Solutions Specialist | Customer Service [COC0019216]
Core
Provide customer service and solutions support for Government and Public Services sector clients, focusing on Human Capital Solutions.
Role type
Customer Solutions Specialist (Customer Service)
Builds
Support services for Government and Public Services clients such as City of Charlotte.
Domain
Government and Public Services / Human Capital Solutions
Deliverable
client delivery
Required skills
problem-solving, analytical thinking, relationship management, initiative, customer advocacy
Preferred skills
solution-oriented approach, experience with VIP or high-value accounts
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio, data analytic tools
Responsibilities
Identify customer pain points and propose solutions, collaborate with internal teams to implement fixes, follow up on customer satisfaction, track and report solution success metrics
Seniority
Mid-level (2–4 years experience)
