Senior Level Call Center Agent | Call Center Agent [COC0019018]
Core
Senior-level call center agent providing human capital solutions and support for government and public services sector clients, specifically the City of Charlotte.
Role type
Senior IC customer service and solution specialist
Builds
Human capital solutions and support services for government clients
Domain
Government and Public Services / Human Capital Solutions
Deliverable
client delivery
Required skills
Analytical thinking, relationship management, problem-solving, initiative, customer advocacy
Preferred skills
Government and public services sector experience, solution-oriented approach
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio, data analytic tools
Responsibilities
Identify customer pain points and propose solutions, collaborate with internal teams to implement fixes, follow up on customer satisfaction, track and report solution success metrics
Seniority
Senior, hands-on IC
