Client Relations Manager | Customer Service [COC0027224]
Core
Manage client relationships and resolve high-level service issues for Government and Public Services sector clients, focusing on Human Capital Solutions.
Role type
Client Relations Manager
Builds
Professional services engagement support for government clients
Domain
Government and Public Services / Human Capital Solutions
Deliverable
client delivery
Required skills
account management, strategic communication, negotiation, leadership, business acumen, strategic thinking
Preferred skills
upselling, cross-selling, team management
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, data analytic tools, Visio
Responsibilities
Oversee client relationship strategies, conduct regular account reviews, resolve high-level service issues, develop client satisfaction KPIs, engage in upselling and cross-selling initiatives, manage client service teams
Seniority
Mid-Senior level (5+ years experience)