Senior Level Customer Service Manager | Customer Service Manager [COC0029028]
Core
Lead customer experience strategies and service delivery improvements for Government and Public Services Sector clients, specifically the City of Charlotte, focusing on Human Capital Solutions.
Role type
Senior Level Customer Service Manager (Staffing Augmentation and Recruiting Services)
Builds
Strategic delivery of Human Capital Solutions for Government and Public Services clients
Domain
Government and Public Services / Human Capital Solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic leadership, data analysis, innovation, customer experience leadership, cross-departmental initiative management
Preferred skills
MBA, Government sector functional and technical expertise
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio, data analytic tools
Responsibilities
Develop customer experience strategies, oversee service delivery improvements, lead cross-departmental initiatives, oversee customer satisfaction research, champion organizational culture of service excellence
Seniority
Senior, hands-on IC
