Customer Service / Kundenservice (m/w/d)
Hybrid
Core
Handling customer inquiries via phone and ticketing systems to resolve product-related issues.
Role type
Customer Service Representative
Builds
Customer support tickets and resolutions (via careerplan.io/jobs/690816-customer-service-kundenservice-mwd-at-kabs-service-logistik-gmbh)
Domain
Technology / Customer Support
Deliverable
client delivery
Required skills
Technical understanding, empathy, clear communication, documentation skills, problem-solving
Preferred skills
English basic knowledge, team collaboration
Responsibilities
Answering customer questions via phone and written channels, processing tickets independently, documenting interactions in the ticketing system, clarifying complex technical topics
Seniority
Entry to Mid-level