Trilingual Customer Support Agent - Remote (ENG +SPA +RUS)
Core
Provide front-line support and occasional sales assistance to English, Spanish, and Russian-speaking drivers and fleet managers in the USA and Canada.
Role type
Trilingual Customer Support Agent
Builds
Customer satisfaction, user growth, and retention for a trucking/logistics fleet management platform
Domain
Trucking and logistics technology
Deliverable
client delivery
Required skills
Fluent English, Spanish, and Russian communication; 1+ year customer support or sales experience; tech-savviness; basic smartphone/tablet configuration knowledge
Preferred skills
Helpdesk/CRM software familiarity (e.g., Zendesk); trucking/logistics industry familiarity
Responsibilities
Answering customer inquiries via phone and CRM; identifying areas for product/service improvements; participating in solution implementations
Seniority
Entry-level to Individual Contributor
