Head CRM
Core
Develop and execute customer relations strategies to ensure exceptional customer experiences throughout the journey, leading a team of professionals.
Role type
Head of Customer Relations (IC/Manager)
Builds
Customer-centric culture, feedback mechanisms, segmentation strategies, and personalized communication plans.
Domain
Clean Energy / Rural Development / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer relations strategy, team leadership, cross-functional collaboration, customer feedback analysis, data analytics, customer segmentation, CRM system proficiency, conflict resolution, travel management
Preferred skills
Industry trend analysis, innovation identification, business review facilitation, upselling/cross-selling
Technologies
CRM systems
Responsibilities
Develop customer relations strategies and policies, lead and coach a team of customer relations professionals, collaborate with Sales, Marketing, and O&M teams, establish a customer-centric culture, implement feedback mechanisms and analyze data for insights, oversee issue resolution, monitor satisfaction metrics and KPIs, foster relationships with key customers for business reviews and upselling opportunities.
Seniority
Senior, hands-on IC with management responsibilities
