Soporte Tecnico (Service desk) N2 Pachacamac
Core
Provide Level 2 technical support to administrative, teaching, and academic staff at USIL Pachacamac campus.
Role type
Level 2 Service Desk Technician
Builds
IT support services for university staff
Domain
Higher Education / IT Support
Deliverable
client delivery
Required skills
Operating systems knowledge, software troubleshooting, network knowledge, printer configuration, problem-solving
Preferred skills
Customer service skills, clear communication, empathy, patience
Responsibilities
Resolve technical issues for staff, configure printers, provide clear and precise answers, offer good customer attention
Seniority
Junior, entry-level support
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