Soporte Tecnico (Service desk) N1
Core
Level 1 Help Desk technician providing technical support for academic and administrative staff via phone calls.
Role type
Level 1 Help Desk Technician
Builds
IT support services for university/academic environments
Domain
Education / IT Support
Deliverable
client delivery
Required skills
OS knowledge, software troubleshooting, printer configuration, network basics, clear communication, customer service empathy
Preferred skills
problem-solving speed, patience, professionalism
Responsibilities
Answer Level 1 incidents, handle incoming calls from academic and administrative personnel, configure printers, resolve technical issues clearly and quickly
Seniority
Entry-level
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