Soporte Tecnico (Service desk)
Core
Level 2 technical support for academic and administrative staff, handling incidents and resolving system, software, and device issues.
Role type
Level 2 Service Desk Technician
Builds
IT support services for university/academic environments
Domain
Education / IT Support
Deliverable
client delivery
Required skills
Operating systems knowledge, Software troubleshooting, Network knowledge, Printer configuration, Problem-solving, Customer service
Preferred skills
Clear and precise communication, Empathy, Active listening, Patience, Professionalism
Responsibilities
Attend to Level 2 incidents, Configure printers, Resolve technical problems quickly
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