Computer Services Associate
Core
Frontline technology support for faculty, students, staff, and administrative users across USC Viterbi campus environments, handling hardware, software, workstations, printers, accounts, and basic network issues.
Role type
Senior IC IT support specialist (helpdesk)
Builds
Campus computing environments, user accounts, and device support services
Domain
Higher Education / IT Operations
Required skills
Hardware troubleshooting, software troubleshooting, account management, network connectivity checks, device setup and maintenance, documentation, user training
Preferred skills
Operating systems familiarity, network knowledge, security procedures knowledge, printer/multifunction device support, customer service
Technologies
Operating systems, network printers, multifunction devices, workstations
Responsibilities
Respond to onsite, remote, and telephone support requests; perform basic troubleshooting; assist with device setup and maintenance; manage user accounts and access; conduct user training; document support activities; escalate complex issues to specialized teams.
Seniority
Entry-level to Mid-level, hands-on IC
