Assistant Manager - Operations
Core
Handle customer inquiries, bookings, cancellations, and modifications for flights, hotels, and activities via phone, email, and chat.
Role type
Operations Assistant Manager (Travel Support)
Builds
Customer service interactions and travel bookings for global clients
Domain
Travel and Tourism
Deliverable
client delivery
Required skills
GDS systems (Sabre, ADM), travel product knowledge, fare rule interpretation, refund processing, customer complaint resolution, ticketing adjustments, credit certificate management
Preferred skills
French language proficiency, hospitality/tourism industry experience, call center experience
Technologies
Sabre, ADM, GDS, CRM
Responsibilities
Respond to customer inquiries regarding bookings and travel policies; Process flight cancellations, re-bookings, and schedule changes; Troubleshoot technical and fare-related issues in Sabre; Audit bookings and financial transactions; Manage escalations and daily task trackers.
Seniority
Entry-level to Junior, hands-on IC
