Call Centre Agent (Senior Associate) - Travel GDS Expert (Cape Town)
Core
Senior travel consultant managing corporate client journeys and complex bookings via GDS systems in a 24/7 call center environment.
Role type
Senior IC corporate travel consultant (GDS expert)
Builds
Corporate travel itineraries, tickets, and modifications for international clients
Domain
Travel & Tourism (Corporate TMC)
Required skills
GDS systems (Amadeus, Sabre), fare construction, ticketing, BSP processes, refunds, customer service, SLA management, policy compliance, English (fluent)
Preferred skills
FARES 1 & 2 qualifications, analytical problem-solving
Technologies
Amadeus, Sabre
Responsibilities
Process payments securely, handle booking changes/cancellations, provide tailored travel recommendations, resolve customer complaints, report security concerns, adhere to SLAs and travel policies
Seniority
Senior, hands-on IC