Call Center Agent - Travel - Century City, South Africa
Core
Handle high-volume customer enquiries in the travel industry to resolve issues, promote products, and ensure fair treatment while increasing business profitability.
Role type
Travel customer service agent
Builds
Customer service interactions and product promotions for travel clients
Domain
Travel and Tourism
Deliverable
client delivery
Required skills
GDS systems operation, customer needs identification, product information accuracy, complaint escalation, customer retention strategies
Preferred skills
Amadeus/Sabre/Galileo training, airline industry knowledge, fare and ticketing basics
Responsibilities
Investigate and resolve customer enquiries, promote client products, provide accurate product information, escalate queries and risks, maintain accurate GDS records, adhere to company policies
Seniority
Entry-level to Junior
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