Assistant Manager - Operations - Telecommunications
Core
Lead a team of associates in a customer-centric, high-performance call center environment to drive revenue generation and business retention through continuous improvement.
Role type
Operations Team Leader (Call Center)
Builds
Customer service operations and business retention processes
Domain
Telecommunications / Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, performance management, project management, system utilization, coaching, metrics analysis
Preferred skills
Telecoms industry experience
Responsibilities
Manage team performance and development, ensure efficient use of systems and technology, drive revenue and retention goals, conduct regular performance reviews
Seniority
Mid-level, hands-on IC