Dialer Administration/MIS
Core
Manage daily dialler operations, optimize contact and conversion rates, and deliver analytical insights to improve sales and back-office performance.
Role type
Dialler Administrator / MIS Analyst
Builds
Operational sales reports, performance dashboards, and data-driven insights for sales and back-office stakeholders.
Domain
Business Process Outsourcing (BPO) / Contact Center Operations
Deliverable
dashboards & analysis
Required skills
Advanced MS Excel, Data analysis, Report development, Data loading, Stakeholder communication, Project management
Preferred skills
SQL, Data warehouse analytics, Call center analysis, Contact center systems knowledge, Collections experience
Technologies
MS Office (Excel), SQL, Contact center systems
Responsibilities
Liaise across departments and clients to collect data for dialler campaigns, Analyze operational sales reports to identify trends and outliers, Develop and deliver best-in-class reporting to business stakeholders, Monitor program-level results and performance metrics, Support business analysis and utilization analysis.
Seniority
Entry-level to Junior
