Customer Service Team Leader-3
Core
Lead, coach, and develop a team of 10-15 Customer Care Advisors to deliver best-in-class customer experiences, drive loyalty, and achieve service targets.
Role type
Senior IC Customer Service Team Leader
Builds
Customer care operations for the WISE Customer Care Team
Domain
B2B distribution / Customer Service
Deliverable
dashboards & analysis
Required skills
Team leadership, performance monitoring, customer experience management, data analysis, coaching, conflict resolution, target achievement
Preferred skills
Continuous improvement mindset, empathy, fast-paced environment adaptability
Responsibilities
Lead and coach a team of 10-15 advisors; monitor performance and provide feedback; champion customer satisfaction; act as the voice of the customer; manage high volumes of calls, emails, and live chat; use data to drive results and improve engagement
Seniority
Senior, hands-on IC