Team Leader (Catalan - speaking) - Remote AV01
Remote · from Spain
Core
Lead, support, and motivate a team of Customer Service Advisors to achieve performance targets while monitoring KPIs and ensuring quality standards.
Role type
Team Leader (Customer Service)
Builds
Customer service operations and team performance
Domain
Customer Service / Contact Center
Deliverable
dashboards & analysis
Required skills
Team leadership, coaching, performance monitoring, data analysis, scheduling, recruitment support, problem solving
Preferred skills
Analytical thinking, adaptability, proactive mindset
Technologies
Excel, reporting tools