Team Leader - Inbound - Claremont, South Africa
Core
Lead and manage a team of Customer Service Advisors to deliver industry-leading service, meet business KPIs, and increase profitability.
Role type
Team Leader - Inbound Customer Service
Builds
Customer service operations for global clients
Domain
Business Process Outsourcing (BPO) / Customer Support
Required skills
Team leadership, KPI management, schedule planning, problem analysis, business strategy understanding, attrition reduction, knowledge sharing
Preferred skills
None stated
Technologies
None stated
Responsibilities
Deliver success against KPI targets and plans, Create a positive learning environment for agents, Organize and plan work schedules to meet deadlines, Support team members by sharing knowledge and expertise
Seniority
Mid-level, hands-on IC
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