Training Manager
Core
Manage and govern the operational training function and talent development strategy for allocated business units.
Role type
Senior L&D Operations Manager
Builds
Operational training programs and talent development initiatives for business units
Domain
Business Process Outsourcing (BPO) / Learning & Development
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
L&D operations management, talent development strategy, team leadership, performance management, client engagement, reporting and analytics, MS Excel, MS Word
Preferred skills
BPO sector experience, HR experience, consulting experience, training and mentoring experience
Responsibilities
Manage operational training function per partner agreements, provide MI and reporting, maintain client relations via quarterly reviews, lead and develop trainers, implement talent development best practices
Seniority
Senior, hands-on IC