Team Leader – Travel Call Centre (Sabre) (Night Shift)
Core
Lead a team of travel agents to manage customer bookings, changes, and ticketing while driving team performance and revenue retention.
Role type
Senior Team Leader (Travel Contact Centre)
Builds
Flight, hotel, and transport bookings and changes for global clients
Domain
Travel and Transportation
Deliverable
client delivery
Required skills
GDS (Sabre Native), team leadership, performance management, conflict resolution, coaching, international travel knowledge, fare rules and ticketing expertise, operational shift management
Preferred skills
Microsoft Office proficiency, administrative planning, change management, emotional intelligence
Technologies
Sabre Native, Microsoft Word, Excel, Outlook
Responsibilities
Manage high-performing teams, handle customer inquiries regarding bookings and changes, enforce performance metrics, resolve conflicts, coach and motivate agents, manage disciplinary procedures
Seniority
Senior, hands-on IC with leadership responsibilities