Manager, Travel Services - English Speaking (Alphaville, SP)
Core
Lead and develop a team of Business Travel Consultants to deliver industry-leading travel and expense experiences while maintaining operational efficiency.
Role type
Senior Team Lead / Manager in Travel Operations
Builds
Travel booking solutions and expense management services for corporate clients
Domain
Travel Management Company (TMC) / Corporate Travel
Required skills
Travel industry knowledge, Team leadership, Quality assurance, Performance management, Change management, Customer service, Data analytics, CRM proficiency, GDS knowledge, Process improvement
Preferred skills
Mentoring, Business acumen, Cross-functional collaboration, Recruitment support
Technologies
Sabre, Amadeus, Salesforce, ZenDesk, Navan tools
Responsibilities
Coach and develop team members, Perform quality evaluations on consultant interactions, Monitor SLA and performance metrics, Manage customer escalations, Lead change initiatives, Support recruitment and onboarding, Analyze data to identify performance trends
Seniority
Manager, hands-on leadership
