Operations Manager - South Africa
Core
Lead a specialist operations team to deliver contractual performance, manage costs, and ensure regulatory compliance within the insurance sector.
Role type
Senior Operations Manager
Builds
Operational efficiency and customer experience in insurance processes
Domain
Insurance / Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Leadership, Change management, Coaching, Commercial acumen, Planning and organization, Advanced MS Office
Preferred skills
Experience in contact center/BPO environment, Insurance industry experience
Technologies
MS Office
Responsibilities
Deliver contractual and commercial performance through cost and profitability management, Create a high-performing team through coaching and performance management, Ensure compliance to process and regulatory standards, Control and minimize costs, Drive continuous improvement for customer experience
Seniority
Senior, hands-on IC