Senior Group Manager - Operations - South Africa
Core
Lead a team of operational leaders to deliver contractual and commercial performance while driving continuous improvement and excellent customer experience in an insurance BPO environment.
Role type
Senior Group Manager - Operations
Builds
Operational excellence and customer experience for insurance clients
Domain
Insurance / Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leadership, Change management, Effective coaching, Commercial acumen, Planning and organizational skills, MS Office (advanced), Experience in contact center/BPO, Insurance industry experience
Preferred skills
None stated
Technologies
MS Office
Responsibilities
Lead a team of operational leaders, Deliver contractual and commercial performance through cost and profitability management, Create a high-performing team through coaching and performance management, Build relationships internally and externally, Ensure compliance to process and regulatory standards, Control and minimize costs
Seniority
Senior, hands-on IC