Team Leader - Outbound - Durban - Hippo Park, South Africa
Core
Lead and direct a telesales team to execute outbound calls, drive sales transactions, and support field sales operations.
Role type
Sales Team Leader (Outbound)
Builds
Sales transactions and customer engagement
Domain
Telecommunications / Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Telesales team leadership, KPI management, sales coaching, team motivation, shift management, administrative oversight
Responsibilities
Manage team members to achieve sales targets, coach associates on sales techniques, maintain call quality records, reduce attrition and absenteeism, coordinate with field sales teams
Seniority
Individual Contributor, Team Lead
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