Manager, Customer Success
Core
Manage customer relationships from onboarding through renewal, providing basic technical support and driving account growth.
Role type
Manager, Customer Success
Builds
Customer retention, account expansion, and repeat business
Domain
SaaS / Enterprise Software
Deliverable
client delivery
Required skills
customer relationship management, technical support, account management, sales opportunity identification, team leadership, verbal and written communication, Microsoft Office proficiency, social media proficiency
Preferred skills
workforce training knowledge, SaaS experience, other software experience
Responsibilities
Engage with clients to solve platform problems, log and escalate issues, manage the full customer lifecycle, build rapport with customers and prospects, recognize and act on sales opportunities, participate in marketing events
Seniority
Manager, hands-on leadership
