HRSM Help Desk Manager - CO
Core
Manage a help desk team providing IT support (hardware, software, OS, applications) and administrative services to a US federal scientific agency.
Role type
Senior IC Help Desk Manager
Builds
IT support services and administrative assistance for federal department offices
Domain
Federal Government / IT Support / Human Resources Services
Deliverable
client delivery
Required skills
IT help desk management, hardware/software troubleshooting, Microsoft Office proficiency, federal government operations knowledge, data reconciliation, project support
Preferred skills
ITIL certification, advanced Excel/Access/Visio skills, Adobe Acrobat proficiency
Technologies
Microsoft Office Suite, Adobe Acrobat, Visio, data analytic tools
Responsibilities
Supervise help desk staff, serve as first point of contact for IT issues, conduct financial data reconciliation, support program managers and acquisition teams, troubleshoot hardware/software across PC/Mac systems
Seniority
Senior, hands-on IC