HRSM Help Desk Specialist - WA
Core
Provide multi-functional Enterprise Services Staff Support Services including IT help desk, financial data management, and program support for a US Department of Commerce agency.
Role type
Help Desk Specialist / Program Support Analyst
Builds
Support for Department Offices in information technology, financial management, human resources, and program management
Domain
Federal Government / IT Support / Financial Operations
Deliverable
dashboards & analysis | client delivery
Required skills
Hardware/software troubleshooting, Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook), financial data collection and evaluation, data reconciliation, problem-solving, federal government business operations knowledge
Preferred skills
AS/AA degree or equivalent, related industry certifications, advanced Excel/Access/Visio skills
Technologies
Microsoft Office Suite, Adobe Acrobat, Visio, data analytic tools
Responsibilities
Serve as first point of contact for troubleshooting hardware/software and printer problems; collect, evaluate, and test financial data; conduct periodic reconciliation reviews of external interfaces; support project teams and program managers with daily execution; provide acquisition support for various bureaus
Seniority
Mid-level, hands-on IC