HRSM Help Desk Manager - WA
Core
Manage a help desk team providing IT support (hardware, software, OS, applications) and administrative services to a US federal scientific agency.
Role type
Help Desk Manager (IT Support & Admin Services)
Builds
IT support services and administrative functions for federal department offices
Domain
Federal Government / IT Support / Human Resources Services Management
Deliverable
client delivery
Required skills
IT help desk management, hardware/software troubleshooting, Microsoft Office proficiency, federal government operations knowledge, data reconciliation, project support
Preferred skills
ITIL certification, advanced Excel/Access/Visio skills, Adobe Acrobat proficiency
Technologies
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher), Adobe Acrobat, Visio
Responsibilities
Supervise help desk staff for phone and in-person support, troubleshoot hardware/software issues, support project teams and program managers, conduct financial data reconciliation reviews, provide acquisition support for bureaus
Seniority
Mid-Senior, hands-on management