HRSM Help Desk Specialist
Core
Provide multi-functional Enterprise Services Staff Support Services including IT, financial management, and human resources support for a US Department of Commerce agency.
Role type
Help Desk Specialist (IT & Business Support)
Builds
Support for Department Offices in information technology, financial management, human resources, program management, and administrative support.
Domain
US Federal Government / IT Support / Business Operations
Deliverable
client delivery
Required skills
troubleshooting hardware/software, Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook), federal government business operations knowledge, analytical problem solving, data reconciliation, presentation skills
Preferred skills
AS/AA degree or equivalent, related industry certifications, advanced Excel/Access/Visio skills
Technologies
Microsoft Office Suite, Adobe Acrobat, Visio, data analytic tools
Responsibilities
Serve as first point of contact for troubleshooting hardware/software and printer problems; support project teams and program managers with daily execution; collect, evaluate, and test financial data; conduct periodic reconciliation reviews of external interfaces; provide acquisition support for all bureaus; communicate effectively orally and in writing to support standard services
Seniority
Mid-level, hands-on IC