ITSM IT Specialist I - CO
Core
ITSM IT Specialist supporting federal government business operations, IT system maintenance, and program support for a scientific agency.
Role type
ITSM IT Specialist I (Service Desk/Operations)
Builds
IT automated systems for implementation, operations, and maintenance
Domain
Federal Government / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT system maintenance, SLA definition, hardware/software troubleshooting, data reconciliation, Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook), federal business operations knowledge
Preferred skills
Visio, Adobe Acrobat, data analytic tools
Responsibilities
Manage IT automated systems for implementation and operations; analyze and diagnose hardware, software, and workflow problems; define requirements and SLAs; conduct periodic reconciliation reviews of external interfaces; provide management support for financial data collection and evaluation; support project teams and program managers with daily execution
Seniority
Mid-level (1-4 years experience required, 3 years specifically in IT maintenance/security)
