Help Desk Support Service Specialist - Associate | IT Effectiveness - User Support Help Desk [NPS010015]
Core
Provide associate-level technical assistance and basic troubleshooting to end-users for the National Park Service (NPS) and Department of Interior (DOI) via an IT Help Desk.
Role type
Associate-level IT Help Desk Support Specialist
Builds
IT support services for federal government clients (NPS, DOI)
Domain
Government and Public Services / IT Services
Deliverable
client delivery
Required skills
Tier 1, 2, and 3 Technical Support, Operating System (OS) Support, IT Service Management (ITSM), System Administration, Network Troubleshooting
Preferred skills
CompTIA Security+, CISSP, Microsoft Certified Systems Engineer (MCSE), Federal government experience
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio, data analytic tools
Responsibilities
Provide associate-level technical assistance to end-users, Assist intermediate and senior IT staff in troubleshooting and resolving technical issues, Handle federal IT requests, Manage IT lifecycle
Seniority
Mid Level Exempt