Service Delivery Manager
Core
Managing service delivery, governance, and operational continuity for IT applications and infrastructure across business units.
Role type
Service Delivery Manager
Builds
IT application portfolios and infrastructure services
Domain
IT Service Management / Enterprise Infrastructure
Deliverable
client delivery
Required skills
ITIL framework expertise, SLA/KPI monitoring, incident/problem/change management, contract and vendor management, security compliance auditing, technical documentation maintenance, stakeholder communication
Preferred skills
Strategic planning, cross-functional collaboration, continuous improvement initiatives
Technologies
ITIL, ISO22301, ISO14001, ISP, QMSE, Network Standard
Responsibilities
Participate in steering committees for application portfolios, monitor SLAs and KPIs, manage service contracts and vendor relationships, oversee incident and change management processes, ensure security compliance and remediation plans, maintain technical documentation
Seniority
Mid-level, hands-on management
