National Training Manager - TAF
Core
Lead national training strategy and capability development for store teams across Australia and New Zealand, focusing on product expertise, customer experience, and leadership pathways.
Role type
Senior Learning and Development Manager (Retail)
Builds
National training programs, accreditation pathways (Fit Technician to Master Fit), and leadership development initiatives for a multi-site retail network.
Domain
Retail / Footwear / Customer Experience
Required skills
National training strategy design, team leadership and coaching, retail operations knowledge, learning program design, LMS management, stakeholder management, change management, project management, budget management, compliance knowledge.
Preferred skills
Experience in multi-site retail environments, facilitation and presentation skills, commercial mindset, succession planning expertise.
Technologies
Learning Management Systems (LMS)
Responsibilities
Develop and deliver the national training strategy and annual calendar; Lead and coach the State Training Manager team; Identify capability gaps and translate business needs into learning programs; Design and facilitate onboarding, product knowledge, and sales training; Own and evolve the TAF accreditation pathway; Lead national training events and seminars; Partner with store managers on coaching plans; Manage the national training budget and external providers; Measure training impact via KPIs; Ensure compliance with local regulations; Travel across Australia and New Zealand to support the network.
Seniority
Senior, hands-on IC with team leadership