Network Operations Service Manager
Core
Regional escalation point for network-related customer issues, driving service quality and operational efficiency for enterprise clients.
Role type
Manager, IT Service Management & Network Operations
Builds
Network services and support for multi-customer, multi-vendor enterprise environments
Domain
Information Technology (IT) / Network Operations / Service Delivery
Deliverable
client delivery
Required skills
IT Service Management (ITIL v4), SLA/OLA/KPI management, process improvement, executive customer relationship management, data analysis, project management, compliance & security risk management
Preferred skills
PMP, Certified Service Manager (CSM), CCNA, CISSP
Technologies
ITIL frameworks, monitoring tools, service performance dashboards
Responsibilities
Act as regional escalation point for network issues, lead service review meetings, drive continuous improvement initiatives, produce KPI reports, ensure compliance with regulations and data protection standards
Seniority
Manager, hands-on leadership
