Network Service Manager
Core
Provide governance, guidance, and lifecycle management for global network products and services, ensuring alignment with industry standards and risk-based approaches.
Role type
Senior Network Service Manager (Governance & Operations)
Builds
World-class network products and services for global financial markets infrastructure
Domain
Financial services / Network Infrastructure / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Network service governance, Service Level Objectives (SLO) definition, Service Level Indicators (SLI) definition, Vendor performance management, Incident and problem management, Process improvement methodologies, Risk catalog management, Audit result tracking, Team leadership, Project management
Preferred skills
Cisco Certified Network Professional (CCNP) or Cisco Certified Internet-work Expert (CCIE), Certified ITIL 4
Technologies
ITSM tools, Network monitoring platforms, Vendor management systems
Responsibilities
Define and demonstrate the state of network products through metrics and reporting to leadership, Drive continuous improvement of network products and services via Service Improvement Plans, Govern the network ITSM process to proactively prevent service disruptions, Manage network vendor performance and hold vendors accountable through engagement and governance, Lead a team of Service Managers to provide consistent governance globally, Track audit results and issues to resolve potential issues in a timely manner
Seniority
Senior, hands-on IC with potential for team leadership