Visitor Services Officer
On-site · Australia
Core
Front-of-house visitor services and ticketing support for a cultural venue, handling customer inquiries, event access, and payment processing.
Role type
Visitor Services Officer (Casual)
Builds
Ticketed events and visitor experiences at The Wheeler Centre
Domain
Cultural arts / Event management
Deliverable
product features
Required skills
Customer service, Ticketing operations, Payment processing, CRM data entry, Venue security procedures, Stakeholder liaison
Responsibilities
Provide front-end customer service via phone, email, and in person; Handle ticket bookings and inquiries; Process donations and sell tickets; Reconcile payments; Maintain venue security; Liaise with internal teams for event delivery.