Front Office Strategy Consulting - Service & Support Strategy Manager
Core
Develop and implement customer-centric strategies to enhance client engagement, drive business growth, and improve sales effectiveness within the Management Consulting practice.
Role type
Manager, Service & Support Strategy Consulting
Builds
Customer engagement strategies, sales effectiveness plans, and client retention initiatives
Domain
Management Consulting / Customer Strategy
Deliverable
client delivery
Required skills
strategic planning, team leadership, client relationship management, analytical thinking, project management, conflict resolution, cross-functional collaboration, change management, sales strategy, business transformation
Preferred skills
customer service excellence, strategic questioning, active listening, influencer relationship building
Technologies
none stated
Responsibilities
Develop and implement customer-centric strategies; Analyze customer engagement processes; Lead teams in executing sales and service strategies; Coach and mentor team members; Utilize analytical thinking to assess customer needs; Manage client relationships; Oversee project planning and budgeting; Encourage adoption of innovative technologies; Facilitate cross-functional collaboration; Address and resolve client and team conflicts
Seniority
Manager, hands-on leadership & mentoring
