Senior Manager, Strategic Relationship Management - Deloitte University
Core
Designing and delivering bespoke, immersive executive learning experiences ('labs') for Deloitte clients and professionals at the Deloitte University campus.
Role type
Senior Manager, Strategic Relationship Management & Experience Design
Builds
Bespoke executive learning labs and immersive experiences for client teams
Domain
Corporate Learning & Development / Executive Education
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic account partnership, stakeholder engagement, experience design, facilitation, project management, team leadership, problem-solving, innovation in experience delivery
Preferred skills
Design thinking, creative problem-solving, executive-level networking, conflict management, business analysis
Technologies
N/A
Responsibilities
Foster a collaborative, customer-centric environment with a focus on mentorship and team development; Build and manage relationships with clients and Deloitte account teams to support business development; Maintain accountability for experience designs including feedback, subject matter advisor identification, and ensuring immersive participant experiences; Serve as lead facilitator for client labs, synthesizing insights and managing ambiguity; Oversee project management for assigned labs including milestone tracking and risk resolution
Seniority
Senior Manager, hands-on IC with leadership responsibilities