Customer Service Consultant
Core
Provide quality support and assistance to customers across phone and email channels, handling inbound queries and contributing to customer satisfaction and loyalty.
Role type
Customer Service Consultant (Customer Advocate)
Builds
Customer support experience and operational stability for the online vehicle marketplace
Domain
Automotive retail / Online marketplace
Deliverable
client delivery
Required skills
Inbound customer support, multi-channel communication (voice and digital), technical troubleshooting, fraud identification, time management, empathy, KPI tracking
Responsibilities
Answering inbound customer service queries via phone and email, assisting customers through their journey, maintaining day-to-day operations including advert approvals and administrative tasks, identifying fraud, providing adjacent product support