Customer Experience Coordinator
Core
Inbound Field Specialist acting as the face of the company, inspecting vehicles, completing paperwork, and delivering a unique customer experience at pickup/sell locations.
Role type
Customer Experience Coordinator (Inbound Field Specialist)
Builds
Customer pickup and vehicle handover experience
Domain
Automotive retail / Used car sales
Deliverable
physical/clinical work
Required skills
Exceptional customer service, vehicle inspection, paperwork completion, note-taking, teamwork
Preferred skills
Passion for cars, automotive industry knowledge, warranty product experience
Technologies
Customer tracking system
Responsibilities
Address customer needs and resolve issues, inspect vehicles to identify potential issues, complete customer paperwork accurately, take thorough notes in tracking system, assist team members with various tasks
Seniority
Entry-level to Junior, hands-on IC